handyREADERSilkIdea s.r.o.Terms of Use
Table of contents
At a glance
- Personal and professional use; cloud jobs are paid with credits.
- Purchased credits do not expire. Mere non-use does not qualify for a voluntary refund.
- Statutory rights for defects, non-delivery and withdrawal remain intact.
A brief overview. See the full text below for the scope and details.
Applies from version 4.00
This text, dated 4 October 2026, is for handyREADER version 4.00 and later and its related cloud services. It applies from the availability of version 4.00 on the relevant platform; the document date alone does not introduce new terms for older versions. Existing contracts change only through a valid procedure preserving statutory rights.
Provider and agreement
SilkIdea s.r.o., company number 07990073, VAT ID CZ07990073, registered office: Kosova 1242/1c, Suchdol, 165 00 Praha 6, Czech Republic. Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 311152. Contact: info@silkidea.com; telephone +420 724 672 400.
These terms supplement the information and offer provided before a purchase or feature is ordered. They apply when made available and validly agreed for that purchase or service. Posting a new version on the website does not retrospectively change existing contracts. The Privacy Policy explains data processing; reading it is not blanket consent to processing.
handyREADER support: handyreader@silkidea.com.
Local reading and cloud services
handyREADER provides reading, listening and, depending on the selected offer, book conversion or translation. Supported formats, devices and operating-system versions are described in the app and store offer. Local reading and system voices do not require sending the book to our cloud. Optional cloud conversion and translation require a network connection, a supported app version and prior permission to send selected content. They are for users aged 18 or over. A cloud feature may be limited to countries supported by its supplier.
Purchases and subscriptions
The offer shown before purchase specifies the price including applicable taxes, currency, unlocked features and access period. Subscriptions renew automatically unless cancelled under store rules in your Apple or Google account settings. Uninstalling does not cancel a subscription. Cancellation usually stops the next renewal while access continues through the paid period; mandatory rights to earlier termination and refunds remain unaffected.
A one-off unlock or “lifetime” offer is not a recurring subscription. It gives access to the features described in the offer without a recurring fee, rather than promising all future separate products. This does not shorten the promised supply period, statutory updates or remedies if we stop supplying paid features. Purchase restoration depends on the store account and purchase type; purchases do not automatically transfer between the App Store and Google Play.
Credits and cloud account
The credit quantity and pack price appear before purchase in the App Store or Google Play, depending on the platform. Credits are a consumable purchase and units for using the service, not a monetary deposit or investment. Purchased credits do not expire. Subscriptions and one-off unlocks are separate products and include credits only if their offer says so.
Credits in the Android app and in the iPhone and iPad app belong to separate cloud accounts. Balances and credits cannot be used or transferred between these platforms. On Apple devices, the account identifier synchronises through the same iCloud account; devices using that same identifier share one credit balance. Restoration and synchronisation depend on iCloud availability and settings. Android may restore the identifier through Google Play services’ Block Store, depending on availability and backup settings. Using the same email address in both stores does not link these accounts. The Privacy Policy explains storage and restoration.
The app does not provide credit resale or transfers to other users. Keep your account code (in the app under (i) › Credit balance › Credit history) and purchase receipts. Contact support if the account link is lost; restoration requires verification and cannot be promised solely from knowledge of the code. Account deletion requests are not conditional on spending the balance or waiving statutory claims.
If we provide a free Android credit code, for example for testing, each code can be redeemed at most once per account. We do not sell these codes and they cannot be exchanged for money. Any redemption deadline, redemption limit or testing restriction is provided with the code. A code’s redemption validity is separate from a credited balance and does not introduce expiry of purchased credits. Credits from codes and test purchases (TestFlight or Google Play licence testing) are kept in a separate test balance, have no monetary value and may be subject to limits disclosed in advance. Their jobs may wait for daily service capacity. On Android, redeeming a code switches the displayed balance to the test balance; purchased credits are not erased. If you have purchased credits but cannot see them, contact support; a new purchase is not a condition for assistance.
Ordering, charging and delivery
Before confirmation, the app shows the credit price for the selected content. Credits are reserved on submission and settled as chapters finish. Reservations for chapters that have not started or have failed are released. A chapter already being processed when you interrupt or delete the job is finished and charged; the app warns you before confirmation. After interruption, completed chapters remain available to download; deleting the job also removes its outputs. Interruption or deletion does not itself refund completed chapters; defect remedies remain available. The price of a confirmed job is not increased afterwards.
Processing time depends on size, queue and service availability; displayed estimates are not guaranteed delivery times. Completed output remains in the live server system until the app confirms downloading it, for at most 14 days after completion. Back up downloaded files. Reprocessing after removal may be a new paid job; this does not charge for a valid remedy for defective original supply.
Unused credits and refunds
We do not voluntarily cash out unused credits or refund their price solely because you have not used them, changed your plans or stopped using the app. Purchased credits do not expire. This does not affect withdrawal rights, remedies for defects, refunds for non-delivery, other rights that cannot be excluded or applicable App Store or Google Play rules. Use the relevant store’s complaint and refund process for store payments; statutory claims against SilkIdea may also be made directly to us.
A confirmed refund removes the corresponding credits. If Apple reverses a refund, we restore the corresponding credits. If already spent, a negative balance may pause new paid cloud jobs. It does not automatically create a monetary debt. You may challenge an incorrect balance. If we prevent use of paid credits, we settle the balance according to statutory rights; the no-voluntary-cash-out rule does not exclude those claims.
Your content and AI output
You may use the app personally or professionally, including in business. You need appropriate rights to the source content, processing, translation and any distribution. Respect confidentiality and employer or client instructions. Before cloud processing of personal data on their behalf, contact privacy@silkidea.com for the necessary processing agreement; permission for professional use does not replace it. This does not prohibit local document use.
SilkIdea receives only permission necessary to perform and deliver your requested job, not a general right to publish your library. Synthetic speech and machine translation can contain errors; check output before use. Do not misleadingly present generated output as a verified human translation or a genuine recording of a particular person. Preserve required labels and provenance information. Rights in output do not grant rights in third-party works that you did not have. We label generated files in their metadata: audio with “Synthetic voice (AI)” and translated EPUBs with “Machine translation (AI) – handyREADER”.
Withdrawal from a purchase
EU/EEA consumers generally have 14 days from concluding a distance contract to withdraw without giving a reason. For paid digital content supplied without a physical medium, the right ends when supply starts only if the legal conditions are met: prior express consent to supply during that period, acknowledgement of losing the right, and the required contractual confirmation. Reading these terms or buying the app is not such consent for every future service.
For a service started during the withdrawal period at your express request, a proportionate charge for what was actually supplied may be due. Full performance ends the right only when the legal conditions are satisfied. If an exception does not apply, the right remains. Valid withdrawal refunds are made within the statutory period, generally 14 days, using the original payment method unless another cost-free method is agreed.
For a store purchase, you may also use its refund process: Apple https://reportaproblem.apple.com/ or Google Play https://support.google.com/googleplay/answer/2479637. Claims against SilkIdea can be made directly to us. Optional notice template: “To SilkIdea s.r.o., info@silkidea.com. I withdraw from the contract for [app/service and order reference], concluded on [date]. Consumer name and address: […]. Date: […].” A signature is needed only for a paper notice.
Defects, complaints and disputes
Send complaints to info@silkidea.com or our registered office, identifying the app, problem, requested remedy and any available purchase receipt or job reference. We confirm receipt and the outcome. We remedy defects in digital services free of charge within a reasonable time and without significant inconvenience. Where a remedy is impossible, refused, unsuccessful, the defect recurs or it is serious, statutory conditions may entitle you to a price reduction or termination and the corresponding refund.
For Czech consumers, defects becoming apparent within two years of a one-off digital supply are covered; continuous services are covered throughout their supply period. Digital-content complaints must be resolved within a time reasonable for the nature and purpose of the service; any shorter mandatory deadline remains applicable. We provide agreed and legally required updates, including security updates, and installation information.
An unresolved consumer dispute with SilkIdea can be referred to the Czech Trade Inspection Authority: https://coi.gov.cz/informace-o-adr/. An application can generally be filed within one year after first raising the claim with us. For EU cross-border disputes, assistance is available at https://evropskyspotrebitel.cz/. Your right to approach a court or another competent body remains unaffected.
Applicable law and liability
Czech law governs these Terms and separately agreed cloud services and purchases supplied by SilkIdea; for the Android licence it also governs that licence agreement. This choice does not amend Apple’s Standard EULA or its own applicable law and forum provisions where they apply, or the store’s own contractual terms. Consumers retain the protection of mandatory rules in their country of habitual residence where applicable and all legally protected court jurisdiction. Mandatory local guarantees, remedies and deadlines in other countries remain intact; for example, these terms do not exclude Australian statutory consumer guarantees.
We do not exclude liability that cannot lawfully be excluded, including for intent, gross negligence, harm to protected personal rights or mandatory consumer claims. Technical limitations do not remove remedies for defective supply. These terms impose no mandatory arbitration or waiver of class actions or other legal remedies.
Changes and termination
We may change the service for security, legal compliance, operating-system compatibility or availability of an essential supplier. Changes to a continuous service must meet applicable statutory conditions, carry no additional cost for that change and be clearly notified. We give advance notice on a durable medium of adverse changes that are more than minor, including the right to terminate. Under Czech rules that right can be exercised within 30 days of notice or implementation, whichever is later, unless the unchanged service remains available in conformity and at no extra cost.
New terms or prices do not automatically apply retrospectively to confirmed orders. Access restrictions for misuse must be proportionate; where circumstances permit, we explain the reason and remedy. If the service ends, we settle outstanding orders, paid supplies that can no longer be used and statutory claims. These provisions do not permit arbitrary removal of a paid service.
Language versions
We prepare these documents in Czech and provide translations. If language versions of the same document and the same version conflict, the Czech text prevails to the extent permitted by applicable law. This does not affect mandatory local language requirements, mandatory consumer rights, interpretation of ambiguities in the consumer’s favour or information reasonably relied on when concluding the contract. This clause does not give priority between different dated versions and does not change Apple’s separate Standard EULA.
Version 1.2. From the release of handyREADER 4.00.
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