CrewNexo End User License Agreement

Last updated: 18 October 2026 · Version: 1.0

CrewNexo is an independent planning and communication aid. Your airline's current official application, operational systems, approved documents and instructions are the authoritative sources. CrewNexo does not replace them. Always verify information there before acting.

1. Provider and agreement

This End User License Agreement ("Agreement") governs your use of the CrewNexo iOS and Android applications, updates and related CrewNexo services (together, the "App"). The provider and licensor is SilkIdea s.r.o., company number 07990073, registered office Kosova 1242/1c, Suchdol, 165 00 Praha 6, Czech Republic ("SilkIdea", "we", "us").

Questions, support, complaints and claims: crewnexo@silkidea.com; telephone +420 724 672 400; or write to our registered office.

These terms apply when they are presented to you and you validly accept them through the applicable installation, account or service flow. You must have the legal capacity and permissions needed for your use. If you do not agree, do not accept the Agreement or use the service under it. Merely publishing this document does not retrospectively change an existing agreement.

2. Limited licence

Subject to this Agreement and applicable distribution-store rules, we grant you a limited, non-exclusive and non-transferable licence to install and use the App on devices you own or control for your own lawful planning, reference and crew communication. The App is licensed, not sold. You may not resell, sublicense or provide the App as a service to others without our written permission.

You may not copy or redistribute the App, remove ownership notices, bypass access controls or reverse engineer it, except where applicable law or a relevant open-source licence permits those activities. Open-source components remain subject to their own licences. Your rights in your own content are not transferred to us.

3. Official airline sources always take priority

CrewNexo is not an official airline application, crew-control system, dispatch system or approved operational source. It is not made, operated or endorsed by your airline merely because it can import that airline's roster or display its name, flights or codes.

For your duties and operational decisions, the source of truth is your airline's current official application and systems, together with its approved documents, notices and instructions. If CrewNexo differs from an official source, follow the official source and resolve any uncertainty with crew control or the responsible airline department before acting. CrewNexo never authorises you to disregard an instruction, reporting time, roster change, procedure or legal requirement.

You must independently check the current official roster, duty and reporting times, dates, airports, time zones, changes, qualifications and required approvals. CrewNexo may contain missing, duplicated, incorrectly parsed or outdated information, including information stored offline. A successful import or synchronisation does not establish that a roster is complete or current. Calendar entries, widgets, exports, comparisons and reminders are secondary copies and do not become official records.

4. Operational and feature limitations

• Duty and rest information: calculations, totals, warnings and suggested eligibility are informational. They do not determine legal compliance, fitness for duty, qualifications or your employer's approval. Check the applicable rules, the complete official records and your airline's instructions independently.
• Line offers and swaps: an offer, match, chat or agreement between users does not amend the official roster or amount to approval by an airline. Obtain all required approvals and confirm the resulting change in the official system.
• Jump seats: a request, response or discussion does not confer a reservation, boarding entitlement, security clearance or permission from the airline, aircraft operator, captain or any other required authority.
• Weather and airport information: displayed weather, airport details and links are supplementary reference material. They are not an approved briefing, navigation or flight-planning service and must not be relied on for flight execution or safety decisions.
• Notifications and connectivity: alerts, delivery/read marks, automatic imports, background tasks and synchronisation can be delayed or fail. Delivery or a read mark is not acknowledgement or acceptance of an operational instruction. Keep using the airline's required communication channels.

Do not rely on the App for an emergency or safety-critical decision, or use it when doing so would distract you from safe performance of your duties. This Agreement, payment, a download or an account verification is not permission from an airline or aviation authority to use the App operationally.

5. Accounts, access and third-party services

Provide accurate account information, protect access to your devices and credentials, and notify us promptly of suspected unauthorised access. Verification of a work email confirms access to that mailbox; it does not certify your qualifications or make us your employer's agent.

Import, access and share only information you are authorised to use. You remain responsible for following your employer's confidentiality, information-security and device-use rules, your professional obligations, and the terms of airline portals and other third-party services. The App does not grant rights in an airline's software, roster documents, trademarks or other materials. Do not upload someone else's credentials or bypass an airline's access restrictions.

External services are provided under their own terms and can change or become unavailable. We do not control airline systems, communications networks, operating systems, app stores or the information other users provide.

6. User content and conduct

You retain rights you hold in messages, pictures, files and other content you provide. You grant us only the rights reasonably needed to host, transmit, display, protect and moderate that content and provide the features you request, including limited retention described in the Privacy Policy. This does not transfer ownership of your roster or authorise us to sell your content.

Do not post unlawful material, threats, harassment, discriminatory abuse, sexual exploitation, content infringing another person's rights, confidential operational information you are not entitled to share, malware or spam. Do not impersonate others, misuse invitations, collect other users' data without authority or interfere with the service. These rules apply to all communication features.

You can report content using the App's available reporting controls or by contacting us. We may investigate reports, restrict distribution, remove content or suspend access where reasonably necessary to address a violation, protect users or comply with law. Where required, we will explain the measure and provide a way to contest it. We do not verify every message, user identity, offer or factual claim before it is displayed.

7. Privacy and temporary chat history

Our Privacy Policy describes personal-data processing, recipients, security, retention and your rights. The Delete your account page explains deletion options. Both are available through the CrewNexo legal pages and the App's account/support links.

Accepting this Agreement is not blanket consent to personal-data processing. We request separate consent where it is legally required.

Chat messages and all associated files, attachments and media follow the storage and deletion rules in the Privacy Policy. In direct chats and friend groups, the scheduled retention period is six calendar months after a message was sent. In other event chats, content is removed six calendar months after the event ends, using its start time if no end is recorded. An individual message in a long-running event may therefore remain stored for longer than six months from its sending date.

These periods do not prevent earlier deletion you request, removal through moderation or a legal requirement, or loss of access because you leave a conversation, are removed, or your account or access lawfully ends. Deleting your account does not restart the retention periods. Backup copies and any necessary retention for other purposes are described separately in the Privacy Policy. A retention period is not a guarantee of uninterrupted access or a permanent backup, and does not limit your applicable rights to erasure or other mandatory remedies.

Chat is not a permanent archive. Keep any important independent records only where you are entitled to do so and comply with privacy, employer and confidentiality requirements.

8. Updates, availability and beta releases

We may provide updates to maintain security, compatibility and the service's operation. You should install applicable updates and check whether your device and App version remain supported. We may change or discontinue features for valid reasons, subject to the notice, remedies and other protections required by law and any specific purchase agreement.

Beta and test releases may be incomplete or unstable. Features, formats and availability can change, and temporary data may be lost. We do not promise uninterrupted operation, compatibility with every airline format or integration, error-free results or continuous availability of third-party data. Beta status does not remove mandatory rights or our legal obligations concerning security, conformity or remedies.

9. Purchases, where offered

The availability, features, price, duration and any renewal or cancellation terms of a paid option must be disclosed before you order it. This Agreement alone does not create a subscription or authorise a charge. Store purchases also follow the applicable store terms; mandatory refund, withdrawal and consumer rights remain available.

Manage any store subscription through the relevant store. Deleting a CrewNexo account or uninstalling the App does not by itself cancel a store subscription. You do not need to give up a legal deletion right to resolve a subscription or payment question; contact us or the store if you need help.

10. Accuracy, warranties and liability

The App's purpose is to assist, not to supply an official or operationally authoritative roster or decision. We do not give a contractual assurance that imported or displayed information, calculations, suggestions, user content or notifications are accurate, complete, current or suitable for operational reliance. You must verify them against the official airline sources described in sections 3 and 4.

Subject to the mandatory rights below, the App is provided on an "as available" basis, without additional voluntary warranties. To the fullest extent that applicable law permits an exclusion, SilkIdea excludes liability for loss resulting from reliance on an inaccurate or outdated roster, calculation, reminder, match, message or third-party information; missed duty or transport; an unapproved swap or jump seat; service interruption; loss of data; and indirect or consequential losses, including lost profit, income, opportunity or reputation. These exclusions apply only where they are lawful and do not shift to you a responsibility that the law places on us.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited. This includes harm to life, health or other protected personal rights; fraud, intentional misconduct or gross negligence; rights of a consumer or other legally protected weaker party; mandatory rights concerning digital content and services, conformity and remedies; and non-waivable product-liability, privacy and data-protection rights. No provision requires you to waive a right in advance where such a waiver is prohibited. Where a disclaimer or exclusion cannot lawfully apply to you, it does not apply; the applicable statutory rules govern instead.

If something is wrong, contact us using the details in section 1. Any statutory right to correction, repair, a price reduction, termination, refund or compensation is unaffected where applicable. We do not impose a special contractual time limit that shortens a mandatory period for a claim.

11. Ending use and changes to this Agreement

You may stop using the App at any time. To request account and data deletion, use the App's deletion control or contact us as described in the Privacy Policy and account-deletion page. Stopping use or removing the App alone does not delete a server account. Ending a licence does not require indefinite retention of your content.

We may suspend or terminate access for a material breach, misuse, a security risk, a legal requirement or discontinuation of the service, subject to applicable law. Where appropriate and legally required, we will give notice and a reasonable chance to correct a breach; urgent protective measures may be immediate. Termination does not remove accrued rights, mandatory remedies or your data-protection rights.

We will identify revised terms by date and version and give appropriate notice of material changes. Changes apply to existing users only through a lawful change procedure, including obtaining agreement where required. A new website version alone does not replace an earlier contract retrospectively. The provisions that need to survive termination to operate fairly, including accrued claims, ownership and lawful liability limitations, continue to apply.

12. Governing law and dispute resolution

This Agreement is governed by Czech law. If you are a consumer, this choice does not deprive you of mandatory protections of the law that would otherwise apply, including those of your habitual residence where applicable. You retain any right to bring proceedings before a court available to you under mandatory jurisdiction rules. There is no compulsory arbitration clause or exclusion of a lawful consumer forum.

You can first contact us to try to resolve a complaint. Where applicable, consumers may also use alternative dispute resolution through the Czech Trade Inspection Authority (Česká obchodní inspekce); information is available at coi.gov.cz — consumer ADR. This does not prevent a court claim or a complaint to a competent regulator. If a provision is unenforceable, it is ineffective to that extent; the remaining provisions continue only insofar as the law permits.

13. Additional terms for Apple distribution

This Agreement is with SilkIdea, not Apple. SilkIdea bears responsibility for the App and its content, required support, applicable warranties, product and statutory claims, and handling third-party intellectual-property claims concerning the App. Apple does not provide maintenance or support for it.

On Apple platforms, the licence covers Apple-branded devices you own or control, subject to Apple's Usage Rules and permitted Family Sharing or volume-purchase use. Applicable Apple and other third-party agreements must also be respected.

If the App breaches an applicable warranty, you may contact Apple for reimbursement of its purchase price. Beyond that reimbursement, Apple has no warranty responsibility to the extent law allows; remaining warranty-related claims are SilkIdea's responsibility, subject to applicable law.

You confirm that you are not in a country covered by a US embargo or designated by the US government as supporting terrorism, and are not on a US prohibited-party list.

Apple and its subsidiaries are beneficiaries entitled to enforce this Agreement against you once you accept it. Questions, complaints and claims for SilkIdea use the address, email and telephone in section 1. These Apple-specific terms do not remove mandatory rights or permit liability exclusions prohibited by law.