Website and contact Privacy Policy

01Controller and contact

SilkIdea s.r.o., company number 07990073, VAT ID CZ07990073, registered office: Kosova 1242/1c, Suchdol, 165 00 Praha 6, Czech Republic. Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 311152. Contact: info@silkidea.com; telephone +420 724 672 400.

SilkIdea is responsible for the processing described here. Send privacy questions and requests to privacy@silkidea.com or our registered office.

02Scope

This policy covers the new SilkIdea website hosted with Hetzner and related contact correspondence. The original Wix website uses different technology; this description does not automatically cover it before replacement. Each app has its own Privacy Policy. We only link to the Joinly website.

03Form and email

The form sends your email address, text, selected app, category, language and technical message reference. This delivers and handles the enquiry, based on contract or pre-contractual steps, or our legitimate interest in communication for general enquiries. We do not publish submissions or subscribe you to advertising. Joinly enquiries are distinguished by service; contacting this website does not change the controller named in Joinly’s own policy.

The form uses a private delivery queue. The server copy of a successfully forwarded message is removed after 7 days; undelivered messages remain queued for retry and fault resolution. Acceptance by a mail server does not mean we have read the message. We need the contact email to reply; do not send unnecessary sensitive data or attachments.

04Optional statistics and click maps

With your consent, we use Umami hosted on our server with Hetzner. Statistics include an allowed page path, predefined action such as a store click, time, browser information and an approximate area inferred from the IP address. The IP is processed for this estimate but not stored in the analytics database. Visitor estimates use a value that changes daily, not a persistent cross-service identifier.

Click maps are a separate choice that also requires statistics consent. They record click positions and scroll depth, not visit videos or keystrokes. We do not send form text, arbitrary clicked-element text, URL query parameters or fragments to analytics. For external referrers we use only the origin, not the full path. Forms and privacy controls are excluded from mapping.

Statistical records are deleted after 90 days and map records after 30 days during daily cleanup. The operator receives daily aggregate visit and action counts by email. We do not use advertising tracking or sell data. Refuse or change consent in Privacy settings in the footer. Withdrawal stops further collection; previously collected records are deleted under the retention periods above. We also respect Global Privacy Control and Do Not Track signals.

05Necessary storage and protection

Your privacy choice is stored in first-party localStorage for 180 days so it can be honoured. This necessary record does not itself activate analytics. You can remove it in the browser and then choose again. When moving between addresses of the new site, only this choice may be transferred, retaining its original expiry.

During a connection the server processes the IP and technical information needed to deliver the page and maintain security. Form protection keeps a salted IP hash and an hourly counter in memory; old windows are removed on the next request or restart. This prevents abuse based on legitimate security interests, not advertising profiling.

06Hosting and recipients

The static website, form and analytics run with Hetzner Online GmbH in its European region under a processing agreement. Messages then pass through the direct IceWarp cloud email service to SilkIdea support. Authorised access is limited by purpose. Necessary information may be provided to competent authorities or professional advisers for a legal duty or specific legal claim. Contact privacy@silkidea.com for details of a particular recipient and safeguards for any transfer outside the EEA.

07Backups and completion of erasure

We use daily Hetzner server backups in seven rotating slots for recovery. With regular daily operation, the cycle therefore covers approximately seven days. This is a server backup, not a separate retention period for accounts, submissions, operational logs or other providers’ data; their retention follows the purposes and rules described above.

Erasure also covers manual technical and migration copies. We retain these only as needed to verify recovery or complete a migration, then remove them unless a specific legal reason requires separate retention. Hetzner’s seven slots do not automatically remove these copies.

If an individual record cannot safely be separated from an immutable backup, we restrict further use and access, establish the earliest deletion date for that copy and reapply the relevant erasures before normal use after restoration. Technical difficulty alone is not a reason to refuse a request or retain data indefinitely. We explain the scope, timing and any statutory exception when handling the request.

08Support and legal claims

When you contact us, we process your address, message and information you attach to reply, perform the contract or handle a complaint. For general enquiries our legitimate interest is communicating with users. Send only necessary information. Our mail is hosted directly by IceWarp Cloud on its infrastructure and handled by people authorised by SilkIdea. IceWarp processes mail content to provide the service under its processing agreement: https://myicewarp.com/others/dpa.

We retain ordinary support correspondence while handling it and for no more than 12 months after the enquiry is closed. Necessary evidence of a specific legal claim may be kept separately until the applicable limitation period expires or the dispute is finally resolved. A document subject to statutory accounting or tax retention is kept for that period; this is not a reason to keep all correspondence.

IceWarp may use subprocessors. Its DPA requires appropriate safeguards for transfers outside the EEA, such as an adequacy decision or standard contractual clauses. Contact privacy@silkidea.com for recipient information and a copy of applicable safeguards. Our seven-day Hetzner server-backup cycle is not the retention period for the inbox or IceWarp backups.

09Your rights

You may request confirmation of processing, access and a copy, correction, deletion, restriction and portability to the extent provided by applicable law. You may object to processing based on legitimate interests. You can withdraw consent for future processing without affecting the lawfulness of earlier processing.

Write to privacy@silkidea.com. We verify only information reasonably needed to handle the request; do not send passwords or secret keys. Requests are normally free. Under the GDPR we generally respond within one month and explain any permitted extension, its reason or any refusal. We do not penalise you for exercising your rights. A particular feature may become unavailable if we can no longer process data necessary to provide it.

You may complain to the competent supervisory authority, particularly where you habitually live or work or where an alleged infringement occurred. In the Czech Republic this is the Office for Personal Data Protection, https://uoou.gov.cz/. You do not have to resolve a matter with us before seeking regulatory or judicial protection.

10Users in other countries

The contact process above is available to users in every country. Mandatory local rights prevail. Where your US state privacy law applies, you may also use an authorised agent and ask privacy@silkidea.com to review a denied request; we respond within the applicable deadline and explain further remedies. We do not sell data or share it for targeted advertising across services. This document describes the categories, purposes, recipients and retention.

Users in the United Kingdom may contact the ICO https://ico.org.uk/, in Switzerland the FDPIC https://www.edoeb.admin.ch/ and in Brazil the ANPD https://www.gov.br/anpd/. Local rights, including information about recipients, the consequences of refusing consent and review of decisions, remain available. The page language does not determine your residence or the scope of your rights.

11Policy updates

The date and version appear above. We explain material changes and provide appropriate notice, for example in the app or on the website before new processing begins. Editing this page does not authorise a new purpose requiring consent. Previous versions are available on request.

12Language versions

We prepare these documents in Czech and provide translations. If language versions of the same document and the same version conflict, the Czech text prevails to the extent permitted by applicable law. This does not affect mandatory local language requirements, mandatory consumer rights, interpretation of ambiguities in the consumer’s favour or information reasonably relied on when concluding the contract. This clause does not give priority between different dated versions and does not override the separate Apple Standard EULA or Joinly documents.