Website Terms
Table of contents
At a glance
- App information, contact and support.
- Purchases are governed by the relevant store offer.
A brief overview. See the full text below for the scope and details.
Provider and agreement
SilkIdea s.r.o., company number 07990073, VAT ID CZ07990073, registered office: Kosova 1242/1c, Suchdol, 165 00 Praha 6, Czech Republic. Registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, File 311152. Contact: info@silkidea.com; telephone +420 724 672 400.
These terms supplement the information and offer provided before a purchase or feature is ordered. They apply when made available and validly agreed for that purchase or service. Posting a new version on the website does not retrospectively change existing contracts. The Privacy Policy explains data processing; reading it is not blanket consent to processing.
Content and links
This website presents SilkIdea apps and services. Visiting it does not order a subscription or cloud job. Purchase prices and features are governed by information supplied before offer confirmation. Rights in text, brands and graphics belong to SilkIdea or the respective rights holders; visitors retain statutory permissions.
Links to the App Store, Google Play and Joinly lead to their operators’ services. Joinly provides its own legal documents at https://joinly.live/legal and website at https://joinly.live. Each app’s documents explain its terms and any aviation limitations.
Contact and website use
Forms and contacts support enquiries and assistance. Do not send spam, harmful content, access credentials or unnecessary personal data about others. Submitting an enquiry allows us to read and process it for that purpose; it does not generally transfer copyright or personal rights. Do not disrupt website availability or security.
Defects, complaints and disputes
Send complaints to info@silkidea.com or our registered office, identifying the app, problem, requested remedy and any available purchase receipt or job reference. We confirm receipt and the outcome. We remedy defects in digital services free of charge within a reasonable time and without significant inconvenience. Where a remedy is impossible, refused, unsuccessful or the defect is serious, statutory conditions may entitle you to a price reduction or termination and the corresponding refund.
For Czech consumers, defects becoming apparent within two years of a one-off digital supply are covered; continuous services are covered throughout their supply period. Digital-content complaints must be resolved within a time reasonable for the nature and purpose of the service; any shorter mandatory deadline remains applicable. We provide agreed and legally required updates, including security updates, and installation information.
An unresolved consumer dispute with SilkIdea can be referred to the Czech Trade Inspection Authority: https://coi.gov.cz/informace-o-adr/. An application can generally be filed within one year after first raising the claim with us. For EU cross-border disputes, assistance is available at https://evropskyspotrebitel.cz/. Your right to approach a court or another competent body remains unaffected.
Applicable law and liability
Czech law governs the contract with SilkIdea. Consumers retain the protection of mandatory rules in their country of habitual residence where applicable and all legally protected court jurisdiction. Mandatory local guarantees, remedies and deadlines in other countries remain intact; for example, these terms do not exclude Australian statutory consumer guarantees.
We do not exclude liability that cannot lawfully be excluded, including for intent, gross negligence, harm to protected personal rights or mandatory consumer claims. Technical limitations do not remove remedies for defective supply. These terms impose no mandatory arbitration or waiver of class actions or other legal remedies.
Language versions
We prepare these documents in Czech and provide translations. If language versions of the same document and the same version conflict, the Czech text prevails to the extent permitted by applicable law. This does not affect mandatory local language requirements, mandatory consumer rights, interpretation of ambiguities in the consumer’s favour or information reasonably relied on when concluding the contract. This clause does not give priority between different dated versions and does not override the separate Apple Standard EULA or Joinly documents.
Version 1.0. Effective from .
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